Haki Arcade — Help Center

Help & FAQ — quick answers about orders, shipping, breaks, and giveaways.

Most common

Where's my order?

Your tracking lives inside the Whatnot app — here's the quickest way to find it:

Open the Whatnot app and tap your profile icon.
Go to Purchases and select your order.
View the status and tracking number, with live carrier updates.

Most orders arrive at your door within 2–4 days. Multi-item wins ship once your full order is packed.

Shipping & handling

Getting your cards to you

The questions we get most, answered here.

How fast do you ship?

Orders are typically at your door within 2–4 days. Tracking is added automatically through Whatnot once the label is created.

Can you combine my wins into one shipment?

Yes — we combine everything you win within the same stream into one shipment to save you on shipping. Wins from different streams ship separately.

Do you ship internationally?

Yes, we ship internationally. Available shipping options and rates are set by Whatnot at checkout based on your region.

New here?

How our breaks work

First stream? Here's what you're buying.

All sales final — no cancellations. Buying a spot does not guarantee your character gets pulled — but if it doesn't hit, you still receive cards, so everyone gets something shipped.

How does a character break work?

Here's the flow, step by step:

1 — You purchase a spot on the Wheel.

2 — You're assigned a random character.

3 — Once every spot is filled, we rip the OP packs LIVE.

4 — If your character is pulled, that card is yours — hits are distributed by Wheel assignment.

What if my character doesn't hit?

You're still covered. Buying a spot doesn't guarantee a pull, but if your character isn't hit you'll receive common and uncommon cards — so everyone gets something shipped.

Can I cancel a spot after I buy?

No — all sales are final and there are no cancellations. Please be sure before you grab a spot on the Wheel.

What do the terms mean?

RTYH — rip till you hit

$1 starts — auctions open at a dollar

Sudden death — a tie-break rip

Givvy — a free giveaway

SP / manga — rare chase cards

When do you go live?

We post next week's lineup — days, times, and streamers — on our Stream Schedule page, updated every Sunday afternoon. Follow us on Whatnot to be notified the moment we go live.

Giveaways

Free gifts & giveaways

Won a givvy? Here's how it reaches you.

I won a free gift — what happens next?

Free gifts ship with your next paid order, or on their own if nothing's pending. If it hasn't appeared on an order after 2–4 days, message us (or use the chat) with your username and the stream date and we'll match it. Every claim is verified against the stream before it ships.

Something's wrong

Damaged, wrong, or missing item

We'll always make it right. Filing through Whatnot's official flow keeps you covered by Buyer Protection and routes straight to us.

In the Whatnot app, open Purchases and select the order.
Tap Get Help and choose the issue.
Add a photo for damaged or wrong items — it speeds up the fix.

Using Get Help (rather than only a DM) is what keeps refunds and replacements protected for both of us.

Still need help?

Use the chat in the corner for instant answers. For anything about a specific order, message us on Whatnot so it's tied to your account.

Message us on Whatnot

Or join the community on Discord.